Thank you for choosing our company for your online shopping needs. We appreciate your business and strive to provide high-quality products and exceptional customer service. To ensure a smooth shopping experience, we kindly request that you carefully read and understand our No Refund Policy.
a. Return Shipping Cost: You will be responsible for covering the return shipping costs associated with the exchange. This includes the cost of returning the original item to us and the shipping fee for the replacement item. The $18 fee is to cover the shipping & processing of your new exchanged item. (click here to process reprocessing fee)
b. Condition of the Item: The item must be returned in its original condition, unworn, unwashed, and with all tags and labels intact. Please ensure that the item is securely packaged to avoid damage during transit.
c. Exchange Process: To initiate an exchange, please contact our customer support team via email firstname.lastname@example.org within 5 days of receiving your order. Once we receive the returned item and verify its condition, we will process your exchange and arrange for the shipment of the replacement item.
We believe that by providing clear guidelines regarding sizing, shipping address accuracy, and exchange policies, we can enhance your overall shopping experience. We encourage you to contact our customer support team with questions or concerns. We value your satisfaction and will do our utmost to assist you.
Thank you for your understanding and cooperation.
Exchanges can be made for UNWORN clothing within (5) business days after you’ve received the item. Any items that are sent back for exchange have to be in SELL ABLE condition (smoke free, unworn, no stains, etc.). No refund or Exchanges on intimate items (ie Swim, Scrubs & lingerie)
Here are our Guidelines for Exchanges:
The purchaser will be responsible for ALL shipping costs associated with the return items.
Purchaser MUST MAKE A PAYMENT OF $18.00 to cover shipping costs for us to ship your exchange item. ALL SALE ITEMS ARE FINAL SALE.
We are not responsible for any additional shipping costs. When you send your exchange back please provide a note stating the “In Stock” item you would like to exchange, Order # (starts with E) along with a contact number.
Exchanges Only. Sorry no refunds. Please see our Exchange Policy!
No exchanges will be processed if the exchange fee hasn’t been made and a note (as described above) is not included.
THE EXCHANGE ADDRESS IS 6801 Northlake Mall Dr #256 Charlotte, NC 28216 / ATT: EXCHANGE Department
**ALL SALES ITEMS ARE FINAL SALE.**
NO REFUNDS. Exchange Only Online Only Purchases.